Terms & Conditions

Below are the terms on which Relax House provides service to our clients. Please ensure that you have read and fully understood them prior to booking any treatments. Thank you

Your visit to Relax House Post Covid-19 Lockdown

The time has come and we are able to reopen our doors!

Relax House and Salon 62 are working very hard to ensure we follow all precautionary practices to keep you safe. You will see changes in our uniform and PPE equipment, including, aprons, gloves, masks and shields. We ask all clients if they can arrive to the salon with their own mask. Disposable can be provided if you do not have your own to wear for the duration of your appointment. Otherwise, where needed PPE will be provided for you.

If you have felt unwell or experienced symptoms of Covid-19 during the 14 days prior to your appointment you must NOT come to the salon and notify us as soon as you can on 01622858276 or 07725803614.

Naturally the treatment area will look and perhaps feel a little different for a time. For hygiene there will be limited to no towels on the couch, items for comfort may be removed temporarily to enable thorough cleaning in between appointments.

ANY treatments to the face will be resumed from the 1st August only.

We still will ensure that you are welcomed in to the usual relaxed environment.

The toilet will NOT be in use for customers and we will not be able to offer you refreshments during your time in salon. However you are more than welcome to bring your own.

To begin with treatment services and times may be limited or shortened and opening hours may vary.

Please bare with us in this time as we, like you, adjust to these new times and our work post Covid-19.

 

Appoinments & Cancellations

If you are unable to attend your appointment we do require at least 24 hours notice otherwise you may be charged 50% of your treatment value. 

Gift Voucher bookings that do not give 24 hours notice will have 50% of the value deducted.

Please arrive for your treatment 5 minutes ahead to allow time to go through any consultation or paperwork that needs to be completed prior to your treatment. Late arrival from your treatment may result in reduced treatment time or it being rescheduled.

Relax House endeavor to ensure all treatments run to time; however, should we need to cancel or reschedule your appointment we will make every effort to give you as much notice as possible.

Gift Vouchers

Gift Vouchers may be purchase for an amount or a specific treatment via in the salon direct or over the phone.

Vouchers may be posted to an address free of charge.

The voucher is valid for 6 months from the date of purchase or from a specific date subject to agreement with Relax House.

If the voucher has been expired for less than 4 weeks it may be extended for a further 4 weeks at the cost of £10.

Gift Voucher bookings that do not give 24 hours notice will have 50% of the value deducted.

Gift Vouchers that expired between the 1st March 2020 and the 1st August 2020 will be honoured. Bare in mind there is a cut off date of the 31st August to get these booked in. 

Deposits & Payments

Some treatments such as Facial Peels, courses and Microblading will require a deposit upon booking. These can be made using card or online bank transfer. All treatments will be paid for in FULL before you leave the salon before or after receiving your treatment.

All treatments purchased as a course are to be paid for in FULL in advance of starting. All the treatments within your course must be taken within 12 months of the date of purchase. Any treatments left untaken will be forfeited.

Moving forward we are working toward paperless receipts but if requested will be happy to email your receipt to you.

Special Offers

All offers are subject to change. If a closing date is not given, the offer will cease at the discretion of Relax House.

BOOKINGS

Phone 01622 858276

Call or Text 07725803614       

Email

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ADDRESS

Salon 62

62a West Street

Harrietsham

Kent ME17 1HU

HOURS

Tue -Sat 9-6

Sun-Mon Closed

Flexible Evening Appointments